Become an IT Customer Care Specialist
Become an IT Customer Care Specialist
Video: .mp4 (1280x720, 30 fps(r)) | Audio: aac, 48000 Hz, 2ch | Size: 910 MB
Genre: eLearning Video | Duration: 50 lectures (3 hour, 8 mins) | Language: English
Essential Training and Skills for All IT Technicians & Engineers
What you'll learn
Process Management
Communication
Problem Solving
IT Customer Support
Requirements
no requirements or prerequisites are required to attend this course
Description
There are a growing number of exciting, well-paying jobs in today's tech industry that do not require a traditional college degree. And one of the hottest areas with high demand is in IT customer service and support. It's a perfect entry point to start your career in IT with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support.
We will help you to build the knowledge and develop the skills needed to be a successful Customer care specialist:
* Communication Skills focus on clear concise communication and listening.
* Appropriate empathetic behavior such as patience, curiosity and willingness to help.
* Problem-solving to research an issue and help determine an appropriate resolution.
* Process adherence to ensure the proper flow and Service Level Agreements are met.
Who this course is for:
IT Students
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