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Udemy – Servicenow Basics For Beginners – A Complete Introduction
Free Download Udemy – Servicenow Basics For Beginners – A Complete Introduction
Published: 3/2025
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 187.96 MB | Duration: 0h 51m
Master the Fundamentals of ServiceNow with Practical Voiceovers and Interactive Slides
What you'll learn
Understand ServiceNow's architecture, modules, and workflow automation.
Navigate the platform's user interface and key terminologies effectively.
Configure business workflows using Business Rules and Workflow Designer tools.
Develop scripts for automation with Script Includes and Client Scripts.
Utilize the Service Catalog module to automate request handling processes.
Manage incidents efficiently through Incident Management workflow setup.
Requirements
Basic understanding of ITIL principles
Familiarity with database concepts is beneficial but not mandatory
Description
Are you looking to unlock the powerful capabilities of ServiceNow, a leading platform for streamlining business processes? ServiceNow Basics for Beginners: A Complete Introduction is designed to guide you through every aspect of getting started with ServiceNow, providing you with the essential knowledge and skills needed to navigate this versatile platform effectively.In this comprehensive course, we will explore the foundational elements of ServiceNow's architecture and key modules. You'll learn how ServiceNow can revolutionize your business processes by automating workflows, enhancing user interfaces, and integrating seamlessly with external systems. Whether you're a newcomer or someone looking to deepen their understanding, this course offers an engaging step-by-step approach that ensures you grasp the basics while laying the groundwork for advanced functionality.By the end of this course, you'll be equipped with the skills needed to set up your own ServiceNow environment and configure basic workflows. You will understand how to develop scripts, create request forms using the Service Catalog module, manage incidents efficiently, and even integrate external systems via REST APIs. Additionally, you'll learn essential reporting techniques that allow you to gain valuable business insights.This course is perfect for anyone looking to build a strong foundation in ServiceNow. Prerequisites are minimal, making it suitable for beginners or those with basic IT knowledge. No prior experience with ServiceNow is required; we will cover everything from setting up your first account and environment to understanding key terminologies and navigating the user interface.Our engaging voiceovers and visually appealing slides ensure that you stay engaged throughout each lesson, making learning both enjoyable and effective. Whether you're an aspiring IT professional or a business analyst looking to streamline operations, this course provides a comprehensive
Overview
of ServiceNow's capabilities. By completing this course, you'll be able to confidently use ServiceNow for your organization's needs, enhancing productivity and efficiency.Don't miss out on the opportunity to become proficient in one of today's most sought-after platforms. Enroll now and embark on a journey to mastering ServiceNow with our expert guidance.Why Choose This Course?:Comprehensive introduction to ServiceNow suitable for beginnersPractical voiceovers and interactive slides enhance learning experience.Hands-on modules to configure business workflows and develop scripts.Learn how to utilize the Service Catalog module effectively.Overview
Section 1: Section 1: Introduction to ServiceNow
Lecture 1 1.1: Understanding ServiceNow's Role in Business Processes
Lecture 2 1.2:
Overview
of Service Management PlatformsSection 2: Section 2: Getting Started with ServiceNow Platform
Lecture 3 2.1: Setting Up Your First Account and Environment
Lecture 4 2.2: Navigating the User Interface and Key Terminologies
Section 3: Section 3: Understanding ServiceNow Architecture
Lecture 5 3.1: Exploring ServiceNow's Modular Design
Lecture 6 3.2: Data Model
Overview
: Tables, Fields, and RelationshipsSection 4: Section 4: Configuring Business Workflows
Lecture 7 4.1: Introduction to Business Rules and Workflow Designer
Lecture 8 4.2: Creating Basic Workflows for Common Tasks
Section 5: Section 5: Developing ServiceNow Scripts
Lecture 9 5.1: Getting Started with Script Includes and Client Scripts
Lecture 10 5.2: Advanced Scripting Techniques and Best Practices
Section 6: Section 6: Utilizing Service Catalog to Automate Requests
Lecture 11 6.1: Introduction to the Service Catalog Module
Lecture 12 6.2: Creating a Basic Request Form for End Users
Section 7: Section 7: Managing Incidents with Incident Management
Lecture 13 7.1: Setting Up an Incident Management Workflow
Lecture 14 7.2: Handling and Resolving Incidents Efficiently
Section 8: Section 8: Customizing User Interface Using UI Macros and Forms
Lecture 15 8.1: Introduction to UI Macro Designer and Form Editor
Lecture 16 8.2: Enhancing User Experience with Advanced UI Features
Section 9: Section 9: Integrating ServiceNow with External Systems
Lecture 17 9.1:
Overview
of Integration Modules Available in ServiceNowLecture 18 9.2: Setting Up Basic Integrations Using REST APIs
Section 10: Section 10: Utilizing Reporting and Analytics Tools
Lecture 19 10.1: Introduction to Report Designer and Data Analysis Features
Lecture 20 10.2: Creating Custom Reports and Dashboards for Business Insights
IT professionals seeking to learn about ServiceNow platforms,Business analysts interested in workflow automation techniques,Project managers looking to manage incidents efficiently using Incident Management tools,Developers aiming to enhance their skills with scripting and UI customization
Homepage:
https://www.udemy.com/course/servicenow-basics-for-beginners-a-complete-introduction/
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