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Awesome Customer Experience For Your Retail Store

Last updated 8/2021
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 11.46 GB | Duration: 8h 43m
Make your customers love buying from you and recommend you to friends

What you'll learn
Give your customers an awesome experience they will love
Set yourself above and in front of the competition
Make them feel that you're the best person to buy from
Give real value to your customers and get value from them
Requirements
A retail store to practice in
Description
Set yourself above and in front of your competition by delivering a customer experience no one else can match. Make your customers love buying from you and want to go nowhere else. The best way to talk to and treat your customers to win them over and develop lasting relationships that you and your customers will value. Have them love doing business with you and buying your product so much that they will tell their friends, coworkers, family and social media connections how great you are and to also buy from you. This course covers all the different things you can do to deliver a fantastic customer experience that people will value, enjoy, and remember. How to always give your customer your best and take your business to the next level. Positive customer experience is the best way to make optimum sales and relationships and beat the competition even more than sales, coupons or offers. Customers look for a great experience as a prerequisite to shopping or buying from a store. The best way to create regular, satisfied customers and have them want to buy from you because they have a great time doing it and they get the most value out of their experience with your store.
Overview
Section 1: Awesome customer experience for your retail store
Lecture 1 Introduction
Lecture 2 Play relevant music
Lecture 3 Serve refreshments
Lecture 4 Chat up your customers
Lecture 5 Have a beautifully designed store
Lecture 6 Give your customers good feelings
Lecture 7 A human connection
Lecture 8 Reach out through email
Lecture 9 Reach out through social media
Lecture 10 See the situation through your customer's point of view
Lecture 11 Develop excitement and interest
Lecture 12 Ask questions. Learn more about your customer
Lecture 13 Pay attention to detail
Lecture 14 Make sure your customers are buying the right products for them
Lecture 15 Be an expert in your field
Lecture 16 Add value
Lecture 17 Tie everything into the sale
Lecture 18 Value is in the perception of the customer
Lecture 19 Let the customer guide the interaction
Lecture 20 Speak the same language
Lecture 21 Ask for clarification
Lecture 22 Effective communication is important
Lecture 23 How to start talking to customers
Lecture 24 What to say to your customers
Lecture 25 Always help your coworkers
Lecture 26 Make your customers comfortable
Lecture 27 If the customer is difficult
Lecture 28 Get customer feedback
Lecture 29 Be careful how you say things
Lecture 30 Handling complaints
Lecture 31 Keep things positive
Lecture 32 How does your customer feel about their experience
Lecture 33 How customers expect to be treated
Lecture 34 Have your customers follow you on social media
Lecture 35 Bring it all together
Lecture 36 It's all about people
Lecture 37 Change things for the better
Lecture 38 The customer experience is in what the person buys
Lecture 39 When you're not feeling like it
Lecture 40 How to keep going
Lecture 41 It takes practice to bring people up
Lecture 42 Implement improvements on step at a time
Lecture 43 Find out what they value
Lecture 44 Keep a good outlook
Lecture 45 Selling to your customers is knowing your customers
Lecture 46 The customer wants to buy
Lecture 47 Sell the customer the best product for them
Customer service people,Sales people,Business people,Anyone working in or owning a retail store

Homepage

https://www.udemy.com/course/awesome-customer-experience-for-your-retail-store/

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Awesome Customer Experience For Your Retail Store

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