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Erfolgreiches Customer-Success-Management [#912286]

Erfolgreiches Customer-Success-Management
Free Download Erfolgreiches Customer-Success-Management: Definition - Erfolgsfaktoren - Organisation
Deutsch | 2025 | ISBN: 3658481412 | 67 Pages | PDF (True) | 1 MB
Dieses essential ermöglicht einen schnellen Einstieg in das Themenfeld Customer-Success-Management. Globale digitale Vorreiter in der Digitalisierung haben erkannt, dass die organisatorische Verankerung des Customer-Success-Managements als Meilenstein in der Unternehmensentwicklung gilt. Die Autoren nennen die Erfolgsfaktoren, geben praktische Hinweise zur Implementierung von Customer-Success-Management und beschreiben die Rolle des Customer-Success-Managers. Sie stellen Instrumente und konkrete Kennzahlen vor, geben einen Überblick über das Themenfeld und zeigen Anknüpfungspunkte zu bekannten Disziplinen und deren Integration in bestehende Managementansätze.



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