People Skills, 4th Edition [#492634]

People Skills, 4th Edition by Neil Thompson
English | May 14, 2015 | ISBN: 113746755X | True EPUB/PDF | 328 pages | 1.5/2.1 MB
Now in its fourth edition this popular textbook provides an up-to-date guide to the knowledge and skills required for working successfully with people. Divided in to three key areas of people skills development, Part 1 highlights the importance of personal effectiveness; Part 2 explores core interaction skills including verbal, nonverbal and written; and Part 3 outlines the skills of intervention. Packed with engaging features, each chapter includes practice focus boxes that help connect theory with real-life practice and exercises that stimulate and challenge the reader.