| view 👀:78 |
🙍 oneddl |
redaktor: Baturi | Rating👍:
Disciplined Agency Neoliberal Precarity, Generational Dispossession and Call Centre Labour in Portugal [#296188]
Disciplined Agency : Neoliberal Precarity, Generational Dispossession and Call Centre Labour in Portugal
by Patricia Alves de Matos
English | 2020 | ISBN: 1526134985 | 178 Pages | PDF | 9.34 MB
Since the mid-2000s, the harsh reality of call centre employment for a generation of young workers in Portugal has been impossible to ignore. With its endless rows of small cubicles, where human agents endure repetitive telephone conversations with abusive clients under invasive modes of technological surveillance, discipline and control, call centre work remains a striking symbol of labour precarity, a condition particularly associated with the neoliberal generational disenchantment that 'each generation does better than its predecessor'. This book describes the emergence of a regime of disciplined agency in the Portuguese call centre sector. Examining the ascendancy of call centres as icons of precarity in contemporary Portugal, this book argues that call centre labour constitutes a new form of commodification of the labouring subject. De Matos argues that call centres represent an advanced system of non-manual labour power exploitation, due to the underestimation of human creativity that lies at the centre of the regimented structures of call centre labour. Call centres can only guarantee profit maintenance, de Matos argues, through the commodification of the human agency arising from the operators' moral, relational and social embedded agentive linguistic interventions of creative improvisation, decision-making, problem-solving and ethical evaluation.
Buy Premium From My Links To Get Resumable Support,Max Speed & Support Me
https://ddownload.com/necgjesqnl5y/p84c7.Disciplined.Agency..Neoliberal.Precarity.Generational.Dispossession.and.Call.Centre.Labour.in.Portugal.rar
.html
https://rapidgator.net/file/dced92905ce95404d6553b6fab3d87e8/p84c7.Disciplined.Agency..Neoliberal.Precarity.Generational.Dispossession.and.Call.Centre.Labour.in.Portugal.rar.html
⚠️ Dead Link ?
You may submit a re-upload request using the search feature.
All requests are reviewed in accordance with our Content Policy.
Significant surge in the popularity of free ebook download platforms. These virtual repositories offer an unparalleled range, covering genres that span from classic literature to contemporary non-fiction, and everything in between. Enthusiasts of reading can easily indulge in their passion by accessing free books download online services, which provide instant access to a wealth of knowledge and stories without the physical constraints of space or the financial burden of purchasing hardcover editions.
Comments (0)
Users of Guests are not allowed to comment this publication.