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Ultimate ITIL® 4 for Intelligent and Sustainable Service Management A Practical Guide to AI, Agile, and ESG-Aligned ITSM [#1013385]
Ultimate ITIL® 4 for Intelligent and Sustainable Service Management: A Practical Guide to AI, Agile, and ESG-Aligned ITSM
English | 2026 | ASIN: B0GKF7XBX6 | 458 pages | True EPUB | 5.06 MB
Reimagining ITIL4 with AI, DevOps, and Green Thinking
Key Features
● End-to-end ITIL4 evolution from foundations to autonomous ITSM.
● Practical integration of AI, Agile, DevOps, and ESG principles.
● Execution-focused playbooks, maturity models, and real-world case studies.
Book Description
ITIL® is the globally adopted framework for designing, delivering, and improving value-driven IT services. Ultimate ITIL® 4 for Intelligent and Sustainable Service Management builds on that foundation to demystify the rapidly evolving world of AI-powered IT Service Management, connecting ITIL® 4 principles with machine learning, NLP, automation, AIOps, Agile, DevOps, and sustainability.
Progressing from ITIL® 4 fundamentals to advanced AI-enabled practices, the book explores how incident management, change enablement, problem management, service requests, knowledge management, and governance evolve in an intelligent, data-driven operating model.
Through structured chapters, maturity models, and real-world scenarios, it addresses both the opportunities and risks of AI adoption-covering governance, ethics, resilience, and ESG alignment-while guiding teams from reactive operations to predictive and autonomous service delivery.
Written for ITSM practitioners, service desk and operations leaders, consultants, and transformation professionals, this book equips readers with practical frameworks, execution playbooks, and strategic insights to modernize service operations, improve customer experience, and demonstrate measurable business value.
What you will learn
● Evolve ITIL4 from process compliance to intelligent service ecosystems with AI.
● Architect scalable, governed, ethical, and sustainable ITSM operating models.
● Embed Agile, DevOps, and flow principles into ITIL4 practices.
● Operationalize AI, AIOps, and GenAI across service management workflows.
● Scale ITSM maturity from reactive control to autonomous operations.
● Demonstrate measurable business risk and ESG value through ITSM.
Who is this book for?
This book is exclusively tailored for ITSM practitioners, Service Desk Managers, IT Operations Managers, IT Service Owners, Enterprise Architects, Digital Transformation Leads, and IT consultants working in medium to large enterprises. Readers should already have an idea of ITIL® 4 fundamentals with hands-on experience in IT service operations, process design, or governance frameworks.
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