Digital Customer Service Transforming Customer Experience for an On-Screen World [Audiobook]
![Digital Customer Service Transforming Customer Experience for an On-Screen World [Audiobook]](https://i116.fastpic.org/big/2022/0322/9a/6fddef400e0f4b93039cb8e1eef8769a.jpeg)
English | ASIN: B09NP997BY | 2021 | 5 hours and 35 minutes |MP3 | M4B | 154 MB
As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of digital customer service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in situations where it is preferable to speak to an agent. Digital Customer Service traces the evolution of customer service - as well as the evolution of customer expectations and the underlying psychology that drives customer behavior - from the days of the first call centers in the 1980s all the way to today's digital world.
Written for customer service and customer experience leaders as well as C-suite executives (CEOs, CFOs, CIOs), Digital Customer Service helps business leaders balance three critical priorities: creating an excellent experience for customers that increases customer loyalty and profitability; driving down the cost of customer service/support interactions, while increasing revenue through sales interactions; and moving quickly toward the goal of "digital transformation". When companies commit to achieving true digital customer service, they can make significant progress toward all three of these goals at once. Digital Customer Service provides the road map for how your company can get there.
https://hot4share.com/8ae1rv6r1yol/jjuq2.D.C.S.T.C.E.f.a.O.W.A.rar.html
https://uploadgig.com/file/download/A79057443C749f4a/jjuq2.D.C.S.T.C.E.f.a.O.W.A.rar
https://rapidgator.net/file/8c491721e90a75780301a29e33478891/jjuq2.D.C.S.T.C.E.f.a.O.W.A.rar.html
https://nitro.download/view/A97306A6F10E853/jjuq2.D.C.S.T.C.E.f.a.O.W.A.rar
Links are Interchangeable - No Password - Single Extraction
Looking for free software? Check out the huge selection of options available through online Freeware files download where users can easily access and install various software for free. These download links provide convenient access to a wide variety of programs, utilities, and tools to suit a variety of needs and preferences.
Are you looking for productivity, multimedia or security software? The availability of free files through online download links enables users to find the right solution for their needs in just a few clicks.
Comments (0)
Users of Guests are not allowed to comment this publication.