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Salesforce Lightning Admin concepts in Sales Service Cloud


Salesforce Lightning Admin concepts in Sales  Service Cloud

Genre: eLearning | MP4 | Video: h264, 1280x720 | Audio: aac, 44100 Hz
Language: English | VTT | Size: 3.88 GB | Duration: 7 hours


What you'll learn
You will be able to use the Salesforce Sales Cloud, Service Cloud and also perform various process automation techniques like Workflows & Process Builder
You will also be able to use Salesforce Data Loader to load the data into Salesforce (Insert, Modify, Delete) as well as Extract data from Salesforce.
If you need a discount, use coupon 'SFADMIN518' (Limited coupons available). Message me in LinkedIn if the coupon does not work.
Requirements
I have tried to explain in as much detail as I can but, you need to have some basic Salesforce Administration Knowledge for taking this course.
This course contains details about Sales Cloud, Service Cloud, Process Automation and Data Loader in Salesforce
Please refer to my other course on Salesforce Lightning Administration Tutorial with Hands-On for basic concepts on Salesforce Administration Concepts in Lightning Environment.
The first lecture in every section is free which will give you an idea of what will be thought in that section.
Description
This course is designed for beginners in Salesforce who would like to learn Sales & Service clouds of Salesforce (with all configuration), Process Automation & Data Loader in Sales / Service Clouds in Lightning Environment, for basic Admin Concepts please refer to my other course "Salesforce Lightning Administration Tutorial with Hands-On" in Udemy.
In this course you will learn:
What is Salesforce and Why has it become so popular?
Salesforce Sales Cloud
Topics to be covered in Sales Cloud:
Practical example of Sales process flow in Sales Cloud.
Leads
Import, Mass Delete, Mass Email, Add Leads to Campaign, List Views, Converting Leads.
AccountsContacts
Opportunities
Creating Email Templates / Sending Emails
Price Books
Products
Tasks / Events
Web-to-Lead
Lead Assignment Rules
Lead Queue
Auto Response Rules
Campaigns
Salesforce Service Cloud
Topics to be covered in Service Cloud:
Service Console
Service Setup
Queues
Assignment Rules
Escalation Rules
Auto-Response Rules
Web to Case
Email to Case
Creating / Publish Knowledge Articles
Attach Knowledge Articles to Cases
Process Automation in Salesforce
Workflows / Approval Process in Salesforce
Process Builder in Salesforce
Data Loader - Extracting / Inserting / Modifying / Deleting records in Salesforce.
Who this course is for:
This course is designed for those of you who would like to learn Sales Cloud, Service Cloud, Process Automation and Data Loader concepts in Salesforce.
This course is for beginners in Salesforce Lightning, this course is not for experienced Salesforce Lightning Administrators
Please refer to my other course on Salesforce Lightning Administration Tutorial with Hands-On for basic concepts on Salesforce Administration Concepts in Lightning Environment.
If you are interested in lightning component development concepts. Please have a look at my other course "Salesforce Lightning : Component Development with Hands-On" on Udemy

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